General Terms and Conditions for B2B (EN)

Version: 2026-07-18

The Czech version of this document is decisive. Translations into other languages are for information only.

hereinafter the ("GTC")

1. Contracting parties

Identification of the seller:

Business name: HOOKAH GARAGE s.r.o.
Registered office: Dobrovského 874/29, 702 00 Ostrava, Czech Republic
Reg. No. (IČO): 08997608
VAT No. (DIČ / VAT ID): CZ08997608
Entry in the Commercial Register: Regional Court in Ostrava, Section C, File 81580

Buyer (B2B):

an entrepreneur acting within the scope of their business activity.

2. Subject and scope

The terms apply to all B2B supplies of goods realised via the eShop/ERP, unless otherwise agreed in writing.
Individual business terms (prices, rebates, maturity, limits) take precedence if approved in the ERP.

3. Conclusion of the contract

The buyer's order is merely a proposal for a contract.

The purchase contract arises only at the moment the seller delivers to the buyer an express binding confirmation (acceptance) of the order (e.g. by e-mail marked "Order Confirmation"), or at the moment a notification of the dispatch of goods is delivered to the buyer. The seller reserves the right not to accept an order (proposal for a contract) in whole or in part, without giving a reason, in particular in the event of exceeding the credit limit, the buyer's default in payments, depletion of stock, or in the event of a discrepancy in the identification data. The seller will inform the buyer of this fact.

4. B2B activation and acceptance of terms (ERP SoT)

B2B purchasing is enabled only after:

approval of the B2B account in the ERP,
assignment of a valid version of the B2B terms/contractual documents,
electronic acceptance by the buyer's authorised user in the authenticated portal.
If acceptance does not take place, the account remains in the approved – awaiting acceptance of terms state and B2B checkout is blocked.
B2B checkout is allowed only after acceptance of the current terms, when the account is in the active state.

5. Evidence of acceptance and audit

The seller retains at minimum: the identity of the user, the document version, the document hash, the time of acceptance (UTC), the IP address, the user agent, and the acceptance method.
The authoritative element is the acceptance event in the portal; opening an e-mail or downloading an attachment alone is not sufficient.
Acceptance of the B2B terms is a contractual act required for the B2B regime and is not a marketing consent.
Withdrawal of marketing consent does not affect the validity of the acceptance of the B2B terms or already concluded contracts.

5a. Electronic signature and legal basis of acceptance

The electronic acceptance of the B2B terms / IBT in the authenticated portal constitutes a simple electronic signature (SES) within the meaning of Art. 3(10) of EU Regulation No. 910/2014 (eIDAS), which is directly applicable in the Czech Republic and all EU member states.
For ordinary B2B business terms (payment terms, delivery terms, rebate agreements), the law does not require a qualified electronic signature (QES) or notarial form; SES is therefore fully sufficient.
The evidentiary strength of the acceptance is ensured by a combination of: (a) authentication of the user prior to acceptance, (b) the document hash recorded at the time of acceptance, (c) the time (UTC), IP address and user agent stored in an immutable audit log, (d) confirmation by sending an e-mail to the buyer.
Records of acceptance are stored in the ERP system and protected against modification or deletion (append-only table); they are available on request when resolving disputes.
The buyer expressly confirms that the person performing the acceptance is authorised to act on behalf of the buyer (statutory body or authorised person).
This method of electronic acceptance is fully based on the applicable legislation, specifically on the eIDAS Regulation (EU) No. 910/2014, Act No. 297/2016 Coll. on trust services, and § 562 of Act No. 89/2012 Coll., the Civil Code (hereinafter the "CC").

6. Prices, VAT and invoicing

Prices are standardly stated excluding VAT, unless otherwise indicated.
The reference price is the product price in EUR excluding VAT. Prices displayed in other currencies (CZK, PLN, HUF) are derived from the EUR price and converted at the daily exchange rate of the Czech National Bank (CNB) valid on the day of the order. The list price excluding VAT valid for a given order is always the price currently displayed in the e-shop at the moment the order is submitted. The seller updates prices in other currencies every working day after the CNB rate is published; intraday fluctuations in the rate may cause minor changes in the displayed prices.
The VAT regime is governed by Czech and EU law; for intra-Community B2B supplies, the corresponding regime applies when the statutory conditions are met.
The buyer is responsible for the accuracy of the invoicing data, including the VAT number. If the buyer changes the invoicing or delivery data via their account in the e-shop, they are responsible for these data being complete, correct and in accordance with the company's registration data. The seller is not liable for damage arising as a result of outdated, incorrect or incomplete data entered by the buyer. Changes to data are processed into the seller's system during normal operating hours.

7. Payment terms and invoice maturity

7.1 Maturity

The maturity of invoices is governed by the Individual Business Terms (IBT) valid for the given B2B account.
If maturity is not expressly agreed in the IBT for a given account, payment in advance before dispatch of the goods is required (deposit / advance payment).
The agreed maturity (7, 14, 30, 60 days or other) is binding and stated in the Individual Business Terms or in the B2B approval confirmation.
In the event that maturity is not expressly agreed and the seller does not require advance payment before dispatch of the goods, the maturity period of the purchase price is 30 days from the day the invoice is delivered to the buyer, in accordance with § 1963 CC.

7.2 Default and penalties

In the event of default in payment, the seller has the right to charge the buyer statutory default interest, the amount of which is governed by Government Decree No. 351/2013 Coll., as amended.
In the event of the buyer's default, the seller has the right to demand, in addition to default interest, a lump-sum reimbursement of the costs associated with the recovery of the claim under § 1972 CC, the amount of which is set by § 3 of Government Decree No. 351/2013 Coll., as amended (this amount is CZK 1,200 per claim). The seller is entitled to suspend all further supplies and access to the B2B portal until all due liabilities are paid.

7.3 Credit limit

The seller may set a credit limit (the maximum amount of outstanding claims) for each B2B account. The current amount of the limit is part of the Individual Business Terms.
When the limit is reached or exceeded, the seller is entitled to refuse new orders or require advance payment.

7a. Trade discounts (rebates)

7a.1 Discount system

The seller applies an individually agreed discount system for B2B partners, which may be set up as:

a) Category discounts (discount_mode = category)

The seller provides a percentage discount from the catalogue price for defined categories of goods.
The applicable discount amount for each category is part of the Individual Business Terms.

b) Volume discounts (discount_mode = volume)

The discount is determined by the total value (excluding VAT) of the current order or the agreed reference period.
The applicable table of volume discounts is part of the Individual Business Terms.

7a.2 Conditions for applying discounts

Discounts are applied automatically by the system when the conditions are met during the B2B order.
Discounts are not cumulative with other discounts or promotional offers, unless expressly agreed otherwise.
The seller is entitled to adjust the amount of discounts upon renewal of the contract or a change in the business terms; the change is effective on the day the notice is delivered to the buyer.

7a.3 Individual Business Terms (IBT)

The specific maturity, credit limit and discount table are part of the IBT, which are issued by the seller to each B2B partner separately.
The IBT are available for download in the B2B portal and are sent to the buyer by e-mail upon approval or change of terms.

In the event of a conflict between these GTC and the IBT, the arrangements contained in the IBT always take precedence (§ 1751(1) CC). At the same time, the application of any of the buyer's own business or purchasing terms is expressly excluded, unless the seller has previously expressly and in writing agreed to them.

8. Delivery and passing of the risk of damage

The delivery terms are governed by the confirmed order; they may also be agreed according to Incoterms.
The risk of damage to the goods passes to the buyer upon receipt of the goods. In the event that the goods are dispatched to the buyer, the risk of damage passes to the buyer upon handover of the item to the first carrier (§ 2090(1) CC), or according to the agreed delivery regime.
The buyer is obliged to inspect the delivery without undue delay.

9. Retention of title

Title to the delivered goods passes to the buyer only upon full payment of the purchase price.

10. Defects, complaints, liability

The buyer is obliged to inspect the goods with sufficient care as soon as possible after the passing of the risk of damage (§ 2104 CC). The buyer is obliged to report obvious defects without undue delay. Hidden defects must be reported by the buyer without undue delay after they could have been discovered with sufficient care, but no later than within two years of receipt of the goods.
The seller's liability is limited to foreseeable damage; indirect damage and lost profit are compensated only to the extent stipulated by mandatory law or by express agreement.

11. Confidentiality and compliance

The parties will maintain the confidentiality of business, pricing and operational information.
The buyer undertakes to comply with the legal regulations concerning import/export, sanctions and product safety.
Safety data sheets (SDS/REACH): Upon request, the seller will provide safety data sheets (Safety Data Sheets, hereinafter "SDS") for chemical preparations, aerosols and products subject to the REACH Regulation (EC No. 1907/2006) and CLP (EC No. 1272/2008). The SDS are available for download in the B2B portal or are sent no later than with the first delivery of the relevant product. The buyer is obliged to pass the SDS to their employees and third parties in accordance with the relevant legal regulations.

12. Governing law and court

Legal relations are governed by the law of the Czech Republic.
The contracting parties have agreed, within the meaning of § 89a of Act No. 99/1963 Coll., the Code of Civil Procedure, that the courts according to the seller's registered office have local jurisdiction to hear and decide disputes arising from purchase contracts concluded under these GTC or in connection with them.

13. Processing of personal data (GDPR)

Within the B2B relationship, the seller processes the contact and identification data of the buyer's representatives (name, e-mail, telephone, IP address) on the basis of Art. 6(1)(f) of the GDPR — legitimate interest in the performance of the contract, account management, invoicing and communication.
Contact and invoicing data are retained for the duration of the contractual relationship and further for the period stipulated by the relevant legal regulations (in particular the Accounting Act and the VAT Act, i.e. usually 10 years from the end of the tax period). Details about the processing of personal data, the rights of data subjects (access, erasure, portability, objection) and the recipients of data are stated in the seller's Privacy Policy (GDPR) and Cookie Policy available on the eShop/ERP portal.
The buyer is obliged to ensure that their representatives are informed about the processing.

14. Termination and dissolution of the B2B relationship

Either contracting party may terminate the framework B2B relationship by written notice with a notice period of 6 months; the notice is delivered to the e-mail address registered in the ERP. The notice period begins to run on the first day of the month following delivery of the notice.
The seller is entitled to immediately suspend (deactivate) the B2B account in the event of:
(a) default in payments exceeding 30 days,
(b) breach of these terms,
(c) commencement of insolvency proceedings against the buyer,
(d) dissolution of the buyer without a legal successor.
Termination of the B2B relationship does not affect obligations from orders concluded before its termination.
Unused credit or deposits are settled within 30 days of termination.

15. Change of business terms

The seller is entitled to unilaterally amend these terms, in particular due to a change in legal regulations, the business model, the technical solution of the e-shop or ERP system, logistics processes or the seller's business policy. The seller will inform the buyer of the change by e-mail to the address registered in the ERP at least 14 days before the new version takes effect.
A buyer who does not agree with the change is entitled, before the new version takes effect, to terminate the B2B relationship within 14 days of the notice of the change. The notice period in such a case is 1 month (deviating from Art. 14). During the notice period, the relationship is governed by the existing wording of the terms.
After the expiry of the 14-day period without notice, the buyer is deemed to have accepted the new version of the terms. Acceptance is further confirmed by the electronic acceptance of the new version in the B2B portal.
The version of the terms and the date of their effectiveness are recorded in the ERP.

16. Language versions

The Czech wording is decisive. Translations into other languages are for information only.

These GTC take effect on 14 June 2026.

Annex No. 1 — Delivery and Payment Terms

This document describes the delivery terms for orders processed via the e-shop of HOOKAH GARAGE s.r.o. Detailed shipping prices are displayed when creating an order in the e-shop.

1. Carriers and delivery methods

HOOKAH GARAGE s.r.o. uses the following methods when delivering orders:

Delivery method	Shipment type
Geis Parcel	Parcel (up to 31.5 kg)
Geis Pallet transport	Pallet
Packeta – home delivery	Parcel (up to 10 kg)
GLS Parcel	Parcel (up to 31.5 kg)
Personal collection	Only by agreement

2. Delivery areas

The seller delivers to the following countries:

Czech Republic (CZ)
Slovak Republic (SK)
Poland (PL)
Hungary (HU)

It is currently not possible to order to other destinations without prior individual agreement with the seller.

3. Indicative delivery times

The times are indicative and may be affected by the carrier's workload or extraordinary circumstances. The seller usually dispatches orders within 2 working days of order confirmation (or of payment being credited for advance payment).

Destination	Geis Parcel	Packeta	GLS
Czech Republic	1–2 working days	1–3 working days	1–2 working days
Slovakia	2–3 working days	2–4 working days	2–3 working days
Poland	3–5 working days	3–5 working days	3–5 working days
Hungary	3–5 working days	3–6 working days	4–6 working days

Pallet transport (Geis Pallet) – the delivery time depends on the destination and the collection schedule; it will be specified upon confirmation of the B2B order.

4. Shipping prices

Current shipping prices are displayed in the e-shop when selecting the delivery method. Prices are expressed in CZK including VAT, or excluding VAT if so set. The seller reserves the right to adjust shipping prices according to the carriers' current price lists; for a specific order, the decisive price is the one stated in the order confirmation.

Free delivery may be provided above a specified order value; the current conditions are displayed in the e-shop.

5. Packaging of goods

The goods are packed at minimum in standard protective packaging ensuring safe transport. For pallet shipments, the goods are secured with film and/or pallet straps.

6. Passing of the risk of damage

The risk of damage to the goods passes to the buyer upon receipt of the goods. In the event that the goods are dispatched to the buyer, the risk of damage passes to the buyer upon handover of the item to the first carrier (§ 2090(1) CC), or according to the agreed delivery regime.

7. Obligations upon receipt and procedure in case of shipment damage

The buyer is obliged to inspect the shipment upon receipt. The buyer is obliged to immediately record obvious damage to the packaging or evident loss of content in the presence of the carrier's driver and take photographic documentation. The buyer will report shipment damage incurred during transport to the seller no later than within 2 working days of receipt, together with photographic documentation. The buyer will assert hidden defects demonstrably caused by transport with the seller without undue delay after their discovery.

8. Personal collection (B2B)

The seller enables B2B partners to personally collect goods at the premises: Dobrovského 874/29, 702 00 Ostrava, by prior telephone or e-mail arrangement. Collection is possible on working days; the seller will communicate the specific date upon confirmation of the order.

9. Online payments – ComGate

Online payments are provided for us by the ComGate payment gateway. The service provider, Comgate a.s., is a licensed Payment Institution operating under the supervision of the Czech National Bank. Payments made through the payment gateway are fully secured and all information is encrypted. Further information: www.comgate.eu.

Available payment methods

Card payment – VISA, Mastercard. Payment is made directly on the secure page of the ComGate payment gateway; the seller never sees the card number.
Payment via a bank payment button – an instant online transfer from your banking (supported banks are displayed by the gateway during payment).

ComGate contact for payment queries

Comgate a.s.

Gočárova třída 1754/48b, Hradec Králové

E-mail: podpora@comgate.cz

Tel: +420 228 224 267

10. Contact for delivery queries

E-mail: office@titaniumcarcare.eu
Telephone: +420 722 060 961