Delivery Conditions (EN)

This document describes the delivery conditions for orders processed through the HOOKAH GARAGE s.r.o. e-shop.

1. Carriers and Delivery Methods

Delivery method	Parcel type	Availability
Geis Parcel	Parcel (up to 31.5 kg)	B2C + B2B
Geis Pallet freight	Pallet	B2B
Packeta – home delivery	Parcel (up to 10 kg)	B2C + B2B
Packeta – pick-up point / Z-Box	Parcel (up to 10 kg)	B2C
Personal collection	–	B2B (by arrangement)

2. Delivery Areas

We deliver to: Czech Republic (CZ), Slovakia (SK), Poland (PL), Hungary (HU).

3. Estimated Delivery Times

Destination	Geis Parcel	Packeta
Czech Republic	1–2 business days	1–3 business days
Slovakia	2–3 business days	2–4 business days
Poland	3–5 business days	3–5 business days
Hungary	3–5 business days	3–6 business days

Orders are dispatched within 2 business days of order confirmation (or payment receipt for prepaid orders).

4. Delivery Charges

Current delivery charges are displayed in the e-shop when selecting the delivery method. The charge stated in the order confirmation is binding for the specific order.

5. Packaging

Goods are packed in at least standard protective packaging to ensure safe transit. B2B pallet shipments are secured with film and/or strapping.

6. Transfer of Risk

Risk of loss passes to the buyer at the moment of accepting the parcel from the carrier.

7. Inspection at Receipt and Damaged Shipment Procedure

The buyer must inspect the parcel upon receipt. Visible damage must be immediately recorded in the presence of the delivery driver with photographic documentation. Damage must be reported to the seller within 2 business days of receipt.

8. Personal Collection (B2B)

B2B partners may collect goods in person at: Dobrovského 874/29, 702 00 Ostrava, by prior telephone or e-mail arrangement on business days.

9. Contact for Delivery Enquiries

• E-mail: office@titaniumcarcare.eu
• Phone: +420 722 060 961

Current version effective from the date stated in the document header.